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FAQ

PRODUCTS

We only have a small amount of products in stock. To avoid waste and keep our business sustainable, many of our products are produced when you order them, on-demand. We go out of our way to use only the highest quality materials and processes. When you buy a product from TheDreamLab, we produce it, package it and ship it to you - worldwide.

 

Where are your products made?

All our tote bags, backpacks and prints are proudly made in the USA.

 

How do I buy a DreamLab product?

You can buy direct from us here on our website – www.the-dream-lab.com

 

Bags

Our hand-painted tote bags are made of organic cotton, while backpacks are made of regular cotton, both manufactured in the US. 

Sizes:

     Tote bags: 13'' W x 14'' H x 3'' G

     Backpacks: 10'' W x 16'' H

Bag care

As our bags are 100% cotton, some shrinkage may occur once washed. We recommend cold wash and line dry for all our cotton items.

For hand painted items hand wash in cold water gently by dapping the key areas with a slightly soapy wet sponge. Dry the garment flat. Avoid wetting the paint, this may damage the design or cause peeling. Avoid ironing and using harsh or chemical products on the bags.  The paint is extremely delicate, some may occur when washing or with time. 

 

Art Prints

All our prints are 12''x12'' if not otherwise noted.

 

Custom art work

Please contact us via hi@the-dream-lab.com for pricing on custom art.

 

SHIPPING

Please note that all our orders will ship by September 20

 

Domestic shipping policy

All of our standard orders are shipped via USPS First Class from Brooklyn, NY. Please note First Class mail can take up to 8 - 10 business days however these times do vary and are not guaranteed.  We will do everything we can to ensure your package is delivered in a timely manner but TheDreamLab is not responsible for any delays in shipping once an order leaves our store.

Orders usually go out in less than a week. If, for some reason, your order is going to take a few more days we will notify you and let you know the expected delivery date.

 

International shipping policy

We ship internationally via USPS Priority Mail. Orders sent via USPS Priority shipping arrive in about 15 business days. However delays can occur in transit or holds at the local customs office, so it's possible to take up to 5 weeks for an order to be delivered. Unfortunately, tracking information isn't available for all international orders. 

Customs and additional fees may apply for international shipments. TheDreamLab is not responsible for any fees. Contact your local customs office for more information.

 

RETURN POLICY

As a small company we unfortunately can not accept returns or exchanges.

If for some reason a product we send to you is damaged please let us know and we will send a replacement with a posted envelope to return the damaged item. We must be notified within 7 days of delivery of the the damage.

 

WHOLESALE & PRESS

For all wholesale, press, and general inquiries please contact us at hi@the-dream-lab.com

 

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